Service Procedures

The concessionaire follows the single window approach to provide services to the users. The users are given the flexibility to approach any counter (designated for public interface) manned by the personnel of the Concessionaire for payment and availing of services
Indicative Service Procedures to be followed by parties

Procedures Responibilities *
DRIVING LICENCE / REGISTRATION CERTIFICATE
Acceptance of application, supporting documents, and Fee / Tax at the counter from User, issue of receipt and provision of information to User
C
Entry of data in the computer and, verification of submissions made in (1) above with the existing database for any duplication/ inconsistency.
C
Verified application form sent to the GoO representative
C
Application processed in accordance with the Act including conducting tests / Fitness Tests, etc.
G
Processed application returned to the Concessionaire.
G
Data base updated, driving license / vehicle number prepared and sent DL / RC to the GoO representative for authentication / signature.
C
Authentication / signature of driving license / Registration Certificate
G
Payment of Service Charges
U
Issue of Driving License / Registration Certificate and receipt for Service Charges
C

*Note: C = Concessionaire, G = GoO, U = Users