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The
Concessionaire shall follow the single window approach to provide the
Specified Services to the Users. The Users shall be given the
flexibility to approach any counter (as may be designated for public
interface) manned by the personnel of the Concessionaire for availing
of any of the Specified Services and payment of Service Charges.
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Indicative
detailed Service Procedure to be followed by the Parties in respect
of
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Driving
Licenses is as given below:
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Step
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Procedure
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Responsibility*
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1
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Acceptance
of application, supporting documents, and Fee at the counter from
User, issue of receipt and provision of information to User
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C
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2
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Entry
of data in the computer and, verification of submissions made in
(1) above with the existing database for any duplication/
inconsistency.
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C
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3
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Verified
application form sent to the GoO
representative
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C
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4
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Application
processed in accordance with the Act including conducting tests
etc.
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G
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5
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Processed
application returned to the Concessionaire.
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G
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6
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Data
base updated, driving license prepared and sent to the GoO representative for authentication /
signature.
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C
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7
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Authentication
/ signature of driving license
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G
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8
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Payment
of Service Charges
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U
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9
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Issue
of Driving License and receipt for Service Charges
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C
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*Key:
C – Concessionaire; G – GoO; U
– Users
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Indicative
detailed Service Procedure to be followed by the Parties in respect
of
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Registration
Certificates is as given below:
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Step
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Procedure
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Responsibility*
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1
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Acceptance
of application, supporting documents, and Tax at the counter from
User, issue of receipt and provision of information to User
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C
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2
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Entry
of data in the computer and, verification of submissions made in
(1) above
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C
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3
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Application
form sent to the GoO representative
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C
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4
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Application
processed in accordance with the Act including conducting fitness
tests etc.
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G
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5
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Processed
application returned to the Concessionaire.
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G
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6
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Data
base updated, vehicle number generated from the system, RC prepared
and sent to the GoO representative for
authentication / signature.
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C
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7
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Authentication
/ signature of Registration Certificate
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G
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8
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Payment
of Service Charges
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U
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9
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Issue
of Registration Certificate and receipt for Service Charges
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C
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*Key:
C – Concessionaire; G – GoO; U
– Users
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The
Concessionaire shall be obliged to follow any modifications to the
above Service Procedure that GoO may
specify including specifying the Service Procedures to be followed
for other Specified Services.
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